Returns & Replacements

At Martiny Luxury Skincare, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer a hassle-free return and replacement policy.

1. Return Policy

We accept returns within 14 days of receiving your order. To be eligible for a return:

• The product must be unused and in its original packaging.
• Proof of purchase (receipt or order confirmation) must be provided.
• Opened or used products cannot be returned for hygiene reasons.

2. How to Initiate a Return

To request a return, please follow these steps:

• Email us at martinycosmeticsfashion@gmail.com with your order details.
• Our team will review your request and provide return instructions.
• Ship the product back to us at the provided address.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed within 5-7 business days and credited to your original payment method.

4. Replacements & Exchanges

If your product arrives damaged or defective, we offer free replacements. To request a replacement:

• Email us within 48 hours of receiving your order.
• Provide photos of the damaged or defective item.
• We will arrange a replacement shipment at no extra cost.

5. Non-Returnable Items

For safety and hygiene reasons, we do not accept returns on:

• Opened or used skincare products
• Gift cards
• Personalized or custom items

6. Contact Us

If you have any questions regarding our Returns & Replacements policy, please contact us:

Email: martinycosmeticsfashion@gmail.com

Phone: +1 438-835-3120

Last Updated: 06/03/2025